Refund policy

Refund, Return and Exchange Policy

At Winnie Hair Fairy®, we want you to absolutely love your purchase. Due to hygiene reasons and because we do not manufacture the synthetic hair extensions we sell, we cannot accept returns or exchanges unless the product is defective or not as described.

This policy is in addition to your statutory rights under UK consumer law.

Before Completing Your Purchase

We encourage you to carefully review the product details—such as colour, length, and style—to ensure it’s the perfect match for your hair dreams. If you have any questions or need assistance, our customer support team is ready to help. Please don’t hesitate to reach out. Your advocate and online fairy is here to provide easily accessible, voluminous hair extensions in a plethora of colours, and to sprinkle a little extra confidence into your hair game.

Defective or Incorrect Products

Please inspect your order upon receipt and contact us immediately with clear details of the issue if the item is defective, damaged, or not as described. We will investigate the issue and take the necessary steps to make it right. Your satisfaction is important to us, and we are committed to resolving any genuine concerns.

Refunds, Returns, & Exchanges

Refunds, returns, or exchanges will not be processed for issues unrelated to defects or misdescription.

Please note, we cannot accept returns on sale items or gift cards.

Customer Cooperation

We appreciate your cooperation in helping us maintain a fair and efficient process for all customers. Thank you for your understanding and continued support!