Shipping policy

At Winnie Hair Fairy®️, we are committed to delivering your order swiftly and securely to the address you provide.

Shipping Cost:

Shipping rates may vary based on your location, order weight, and order value. All applicable shipping fees will be clearly displayed at checkout before you complete your purchase.

Shipping Address:

Please ensure that you provide the correct shipping address at checkout. Unfortunately, we are unable to make changes to the shipping address once your order has been dispatched.

Delivery Time:

Orders typically arrive within 2 - 4 working days from the date of dispatch. Please note that we do not currently offer same-day or next-day delivery, so we recommend ordering ahead for peace of mind.

Tracking Information:

Once your order has shipped, we will send you a tracking number via email so you can track your delivery every step of the way.

If you have any questions or need assistance, feel free to reach out to our customer support team via DM on Instagram or email us at contact@winniehairfairy.com. We're happy to help!

Damaged Orders:

We take great care in ensuring that your order reaches you in perfect condition. However, in the rare event that your order arrives damaged, please contact us within 24 hours of receiving it. To assist with resolving the issue, kindly provide photos of the damaged item and packaging. While we do not offer refunds or exchanges, we will review each case individually and may provide a resolution, such as a replacement if the damage is deemed to be a result of shipping mishandling.

For more details, please refer to our Refund, Return and Exchange policy.

Our Commitment to You:

At Winnie Hair Fairy®️, we are dedicated to providing high-quality and voluminous products and exceptional customer service. Your satisfaction is important to us, and we’re here to ensure your experience with us is filled with confidence and a sprinkle of happiness.